Returns Policy

 

We stand by the products we carry at Caravan and Camping Solutions and we are confident you will love your purchase too. If for any reason you are not satisfied, you can simply return it to our store and we will provide you with an exchange, refund or repair subject to the guidelines outlined below. If you change your mind on the purchase or the products application, Caravan and Camping Solutions reserves the right to not refund at our discretion. Our aim is to be fair to all parties involved.

14 Days

If you are not happy with your item, you must return the item(s) within 14 calendar days of it being delivered to your location. Please check that you are eligible for a return by reading through the returns policy and send an email to Jason@caravancampingsolutions.com.au to lodge your intention to return, including your

  • Order number

  • Specific item on Order being returned

 

We will get back to you within 48 hours to confirm the eligibility for return.

Please note: the eligibility of a return, only applies to the item(s) you lodge for return. Returning items without notifying us or returning additional items to what was lodged does not automatically qualify those additional items for return and Caravan and Camping Solutions reserves the right to reject the return entirely or charge a processing fee. 

Returns lodged outside the 14 day period will not be accepted.

Non-Refundable Shipping Charges

 

Original shipping charges are non-refundable.

Where items have been shipped to you under our Free Shipping Offer, our actual incurred shipping charge (or part thereof if part of the original order is being returned) will be deducted from your refund total. This amount will be advised when you lodge your intention to return an order.

Exceptions to the Change of Mind Returns Policy

 

Exceptions to our Change of Mind Returns policy apply in the following cases:

  • You have purchased reduced items or sale items, in which case, sales are final and are not eligible for return.

  • You have purchased products that are not stocked items and need to be ordered in for you. These products you have specifically requested. In which case, the sale is final and is not eligible for return.

Restocking Fee

 

If your item is eligible for return and you would like to return any of your goods under our change of mind returns policy, Caravan and Camping Solutions reserves the right to charge up to a 20% restocking fee to cover admin costs and other processing fees that we have incurred in processing your original order and your return.

Handmade Items

 

Some of the items we stock are handmade and will have handmade characteristics. These are not defects or faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund.

Return in saleable condition

 

All items must be returned in all original re-sellable condition (unworn, unwashed, unaltered, unopened, unused, unassembled, undamaged and unmarked packaging & tags) for a refund.

 

Missing and damaged boxes and missing accessories etc will not be accepted as a complete return.

 

Please DO NOT attach postage labels and stamps onto a product's original packaging box. While we accept you can change your mind and return your unwanted products, we must ensure we can resell your item as brand new. It is a fair policy.

 

Where a returned item has damaged, missing or no original packaging, a restocking fee may apply. 

 

Any item deemed installed incorrectly by Caravan and Camping Solutions will not be accepted for return or refund, regardless of whether the item was installed by a 'professional' or not.

Incorrect items sent

 

If you lodge a return for an item you claim has been sent incorrectly or the wrong product has arrived, Caravan and Camping Solutions reserves the right to agree or disagree based on website content and/or previous communication with customer.

 

If Caravan and Camping Solutions agrees it has been sent incorrectly we will cover the cost of postage returns. If Caravan and Camping Solutions disagrees that it has been sent incorrectly the Customer will be liable for all postage costs, including postage costs of the new item requested.

Preparing your item for return

 

When returning an item we ask you enclose a copy of the tax invoice you would have received with the order (or order confirmation email) and the returns form as proof of purchase. We ask that you email and send the items back within the time frame stated in this return policy.

 

The item will remain your responsibility until it reaches us. Caravan and Camping Solutions will not be liable for any lost or damaged items being returned to us by you. For your own peace of mind we recommend you carefully repackage your item to avoid any damage during transportation and consider using express post or registered post to track your item. Please retain proof of postage until we have confirmed your refund has been processed.

Processing of a return

 

Once your returned purchase has undergone a quality control check, we will determine whether a refund or exchange will be offered in accordance with our Refund Policy. Please allow 7-14 business days from the time we receive your order for your return to be processed.

 

We will notify you via email once your return has been processed and we will then refund your item at the purchase price, minus any incurred shipping costs, restocking fees and any processing fees, to the original method of payment.

 

Caravan and Camping Solutions has the right to refuse returned goods if they do not meet our terms (see terms above). If the item is deemed unfit for return, Caravan and Camping Solutions will notify you the return has been rejected and this decision is final. 

 

You will have 14 days to advise what course of action you would like us to take. After that, we will recycle your item.

Upon discussion of a return our return address will be provided.

Need more help? Please contact to ask further questions.

Caravan and Camping Solutions
Hervey Bay QLD 4655

Ph: 0431213920

Email: Jason@caravancampingsolutions.com.au

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